Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM is a digital SIM built into compatible devices. With MobiSIM, travelers can buy a prepaid eSIM data plan online, install it on an unlocked eSIM-compatible device, and connect to mobile data without using a physical SIM card.

Question 2

Can I use eSIM and physical SIM at the same time?

Accepted Answer

Yes. Many compatible smartphones allow users to keep a physical SIM active for calls and SMS while using a MobiSIM eSIM for mobile data during travel.

Question 3

Is my device eSIM compatible?

Accepted Answer

MobiSIM eSIM plans work on unlocked, eSIM-compatible devices. Before purchasing, users should confirm that their phone supports eSIM and is not locked to a carrier.

Question 4

What if the QR code won't scan?

Accepted Answer

If the QR code will not scan, users should check their internet connection, make sure the QR code is clear, and confirm that the eSIM has not already been installed. MobiSIM support can help if installation still fails.

Question 5

Can I delete and reinstall an eSIM?

Accepted Answer

Users should not delete an installed eSIM unless instructed by MobiSIM support. Some eSIMs can only be installed once and may not be reusable after deletion.

Question 6

Why isn't my eSIM connecting to the network?

Accepted Answer

If an eSIM is not connecting, users should check that data roaming is enabled for the eSIM, the correct line is selected for mobile data, the device is unlocked, and they are located in a supported coverage area.

Question 7

Will I lose my eSIM if I reset my phone?

Accepted Answer

A phone reset may remove installed eSIM profiles. Users should contact MobiSIM support before resetting a device if they are unsure whether their eSIM can be reinstalled.

Question 8

How many eSIMs can I store on my device?

Accepted Answer

The number of eSIMs that can be stored depends on the device model. Many modern smartphones can store multiple eSIM profiles, although only one or two lines may be active at the same time.

Connecting You to the World

One eSIM for all three host nations

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Connecting You to the World

One eSIM for all three host nations

Europe Premium 5 GB

Japan 10 GB

Europe Premium 10 GB

Turkey Premium 20 GB

Balkans Premium 5 GB

Australia 20 GB

United States 20 GB

Europe Premium 20 GB

Egypt 12 GB

EU, UK, USA and Central Asia 30 GB

Kosova Plus 15 GB

World Connect 10 GB

Popular Destinations

Browse by Region

Frequently Asked Questions

What is an eSIM and how does it work?

Can I use eSIM and physical SIM at the same time?

Is my device eSIM compatible?

What if the QR code won't scan?

Can I delete and reinstall an eSIM?

Why isn't my eSIM connecting to the network?

Will I lose my eSIM if I reset my phone?

How many eSIMs can I store on my device?

Europe Premium 5 GB

Japan 10 GB

Europe Premium 10 GB

Turkey Premium 20 GB

Balkans Premium 5 GB

Australia 20 GB

United States 20 GB

Europe Premium 20 GB

Egypt 12 GB

EU, UK, USA and Central Asia 30 GB

Kosova Plus 15 GB

World Connect 10 GB

Frequently Asked Questions

What is an eSIM and how does it work?

Can I use eSIM and physical SIM at the same time?

Is my device eSIM compatible?

What if the QR code won't scan?

Can I delete and reinstall an eSIM?

Why isn't my eSIM connecting to the network?

Will I lose my eSIM if I reset my phone?

How many eSIMs can I store on my device?

Connecting You to
the World

Connecting You to
the World