What is an eSIM and how does it work?

An eSIM is a digital SIM built into compatible devices. With MobiSIM, travelers can buy a prepaid eSIM data plan online, install it on an unlocked eSIM-compatible device, and connect to mobile data without using a physical SIM card.

Can I use eSIM and physical SIM at the same time?

Yes. Many compatible smartphones allow users to keep a physical SIM active for calls and SMS while using a MobiSIM eSIM for mobile data during travel.

Is my device eSIM compatible?

MobiSIM eSIM plans work on unlocked, eSIM-compatible devices. Before purchasing, users should confirm that their phone supports eSIM and is not locked to a carrier.

What if the QR code won't scan?

If the QR code will not scan, users should check their internet connection, make sure the QR code is clear, and confirm that the eSIM has not already been installed. MobiSIM support can help if installation still fails.

Can I delete and reinstall an eSIM?

Users should not delete an installed eSIM unless instructed by MobiSIM support. Some eSIMs can only be installed once and may not be reusable after deletion.

Why isn't my eSIM connecting to the network?

If an eSIM is not connecting, users should check that data roaming is enabled for the eSIM, the correct line is selected for mobile data, the device is unlocked, and they are located in a supported coverage area.

Will I lose my eSIM if I reset my phone?

A phone reset may remove installed eSIM profiles. Users should contact MobiSIM support before resetting a device if they are unsure whether their eSIM can be reinstalled.

How many eSIMs can I store on my device?

The number of eSIMs that can be stored depends on the device model. Many modern smartphones can store multiple eSIM profiles, although only one or two lines may be active at the same time.

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Frequently Asked Questions

What is an eSIM and how does it work?

Can I use eSIM and physical SIM at the same time?

Is my device eSIM compatible?

What if the QR code won't scan?

Can I delete and reinstall an eSIM?

Why isn't my eSIM connecting to the network?

Will I lose my eSIM if I reset my phone?

How many eSIMs can I store on my device?

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Frequently Asked Questions

What is an eSIM and how does it work?

Can I use eSIM and physical SIM at the same time?

Is my device eSIM compatible?

What if the QR code won't scan?

Can I delete and reinstall an eSIM?

Why isn't my eSIM connecting to the network?

Will I lose my eSIM if I reset my phone?

How many eSIMs can I store on my device?

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